Terms & Conditions

Please read the following terms and conditions carefully before using this website. By using this website, you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you should exit the website.

Ownership and operation

When you purchase any items through our website you will be contracting with HTD Graphics Ltd a limited liability company incorporated in England and Wales. HTD Graphics Ltd, Unit 40 Claydon Business Park, Ipswich, IP6 0NL. Telephone 01473 832851.

Product descriptions

We try to ensure that all of the items shown on the website are accurately represented however small variations in colour, typefaces, and layout may be experienced in the finished product.

Delivery

We aim to post all orders within 2 working days either by 1st class post, Special Delivery, UK courier or airmail. We will make sure the product(s) arrive in time for your event if you give us the date needed within the ordering process. If the product(s) fail to arrive in time we will give a full refund.

Defective goods

We endeavour to despatch the goods to you in perfect condition. However occasionally goods can be damaged or we may make a mistake and we are keen to rectify any problem as quickly as possible. Please email us immediately at customerservice@personalisedbanners.co.uk we will reprint and resend the product(s) free of charge. If it is too late to replace we will give a full refund.

Cancellations and returns

In accordance with the Distance Selling Regulations regarding cancellation rights (June 13 2014) you cannot cancel or return your order if the supply of good(s) are made to your own specification, such as photo gifts, named and personalised products, once production of the product has already commenced.

Complaints

All complaints will be acknowledged within 2 working days. We will endeavour to resolve any complaints within 5 days and keep you informed during the resolution process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

Use of the website

You agree not to use the website directly or indirectly for any unlawful purpose or so as to cause distress or offence to any person. We reserve the right not to process your order if we decide that you are using the website for such purposes and ban you from placing orders with us in the future. In such an event we will refund any payment made by you. You agree not to upload, email to us or print any images or other copyrighted material without the express permission of the owner.

Intellectual property

All text, photographs, graphics, page layouts, design and other material that is contained on the website is protected by our or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

Website content

The website is provided on an "as is" and "as available" basis and we shall not be liable to you for your inability to use the service. No advice or information, whether oral or written, obtained by you via the website will create any warranty not expressly stated in these terms and conditions; and all warranties in respect of the website, the items supplied by us and any other services that we may provide through the website from time to time are excluded to the fullest extent permitted by law. This does not prejudice your statutory rights. Amendment of sites and services We reserve the right to amend the website and the items and services that we offer to you via the website without notice to you from time to time.

General terms

These terms and conditions constitute the entire agreement in respect of the use of the website and the items and services offered via the website. We may vary these terms and conditions from time to time without notice and you should therefore check them each time you intend to use the website. If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions, which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English courts.

Latest Reviews
Rating:  
Great purchase!
Tuesday, 14 January 2020  |  Robyn

So pleased with price, quality, posting.. everything!! So quick and easy!


Rating:  
30th Birthday Banner
Friday, 10 January 2020  |  Karen

Amazing service from Bannerama

I did ask for a proof and the quick turnaround was good with positive input from Bannerama Would definitely recommend them to anyone who wants an impressive banner at reasonable costs and quick turnaround.

Thankyou


Rating:  
Birthday Banner
Thursday, 9 January 2020  |  David

Many thanks for your very speedy fulfilment of my order. Less than 24 hours between order and receipt of goods. I am very impressed. That was amazing. The banner is just fantastic too
Thank you so much. I will definitely recommend you to anyone I know who wishes to purchase similar items.


Rating:  
Amazing quality
Friday, 3 January 2020  |  Olivia

Will definitely be ordering from here again. Got to see preview of banner before confirming order, and the quality is fab.


Rating:  
Birthday Banner
Monday, 30 December 2019  |  Anne-Marie

I was looking for something unique and special. Loved the fact that you had an option to proof version before it was final version. Great customer service and great quality product. Good price as I had not got a lot to spend so thank you. I love love love it and I think my husband and guests will too--thank you can t wait to unveil it!