Help & FAQs
Why can't I see a preview of my banner before ordering?
Our system is based on our designers making the best of the banner with the information and photographs supplied, sometimes making names bigger or smaller, adjusting colours to suit the photographs, removing red eye (where possible), improving colours on badly faded photos, cropping areas, and so on. Many customers tell us that they are happier with us doing the work for them rather than struggling with an online system which usually ends up with frustration on their part and a badly laid out banner because of the limitations of the system. A proof can be requested once the goods are in your basket , in the 'Any Other Information' box, and if at this stage you are not happy we will give you a full refund.
What's the delivery timescale for my banner?
We're based in the UK and dispatch all orders as soon as possible. Dispatch is usually within a couple of days (Monday to Friday) but can be later if we have a large number of orders. We recommend you add the date of your event to your order. If you require a proof, we wait until you've approved this before creating your banner, so this can delay dispatch.
Banners are dispatched by first class post within the UK and 90% of orders will usually arrive 2-4 days later. There is a special delivery option which is guaranteed for the next day after dispatch, by 1.00pm.
Orders sent to the Republic of Ireland are sent via airmail and usually arrive within 5-7 working days of ordering. Alternatively, a tracked and signed service is available, arriving within 3-5 working days.
Do you ship outside of the UK?
Yes, we ship orders to the United States using an international courier which is tracked and takes up to 7 working days to arrive. For all EU countries, please contact us for a delivery cost prior to placing your order.
Can the colours and text on banners be changed?
All banners can be printed in any colour combination you wish and with any wording. Simply specify when ordering the colour of the background and the colour of the text. Please be as specific as possible as colours such as blue can vary from a baby blue to a purple. We can change any of the wording on the banner. For example, "Congratulations on your Wedding" can become "Happy Birthday" if you wish.
What is the difference between Indoor and Outdoor banners?
Indoor party banners are made from lightweight, recyclable, water resistant, polypropylene (synthetic paper) which makes them easy to put up indoors using either poster pads or blu-tac. Outdoor party banners are made from a heavyweight vinyl which is more suitable for hanging securely outside, however they are not recommended in winds of 30mph+.
What sizes are your banners?
Our smallest banner is 3ft x 1ft (90cm x 30cm) which is suitable for a small room. Our most popular size is 5ft x 2ft (150cm x 55cm) suitable for most rooms, restaurants, small halls etc. Next is our 7ft x 2.5ft (210cm x 75cm), and our largest size is a massive 10ft x 3ft (300cm x 85cm). All sizes are approximate.
How do I use my own photos?
You can use the upload facility on the order. Simply browse your computer for the photo and upload it to our server. The maximum file size for each file uploaded is 10mb. If you're still stuck, you can email your photos to us at email@example.com, or if you have printed photographs you'd like to use, these can be posted to us at:
HTD Graphics Ltd, Unit 40 Claydon Business Park, Ipswich, IP6 0NL.
Your photographs will be returned with the banner. Photos are only used to create your banner & the banner file and photos are destroyed 2 months after use.
What is the print quality of the photographs?
The quality of the final print depends on how good your original image is. High resolution photographs taken in a good light on a digital camera are the best. Pictures taken on iPhones are usually very good. Photos that come from Facebook pages, or those which have been taken in poor light on a mobile phone without a flash, will not print well. However, banners are designed to be viewed from a distance and most photos will be OK. If the picture is so bad that it will not look good even when viewed from a distance, we will let you know before printing.
How do I hang my banner?
For indoor banners we recommend using poster tape, blu-tac or pins, or you can select the eyelet option for tying with string. Please note however, eyelets are not recommended for our small 3ft banners.
For outdoor banners we recommend using eyelets, through which you can put string or cable ties to attach to a fence or wall, etc. We do not recommend using eyelets on 3ft banners, use pins instead, but if requested there will be 4 eyelets one at each corner.
Eyelets are 24mm across with a hole diameter of 11mm. They are a brass colour.
Do you supply a proof of my banner before printing?
Not as standard, but we are happy to do so if you request it from us. The proof will be sent as a jpg file. It's important to check your junk mail folders as our emails with attachments can sometimes end up in there.
What do I do when photo upload fails and shopping cart is empty?
This is often caused by a photograph being too large in file size for our system. If this happens, please complete your order without uploading your photos, then email the photos separately, two at a time, as attachments to firstname.lastname@example.org and add a message in the additional information box telling us you have emailed your photos separately.
What do I do if I do not get a confirmation of order email?
First check your junk mail or spam folder. If there is still no confirmation from us, please check your credit card or bank statement to see if there was a problem with your bank. If there was a problem we will have not received your order.
What do I do if I have not received my order?
We aim to create and dispatch banners within 2 working days, so UK delivery is usually within 5 working days. If you've not received your banner, please contact us and we'll try to get a replacement to you in time for your event. Please check that we have sent confirmation of your order and dispatch before contacting us.
Do I get a quantity discount?
Yes! Buy two items (banners or posters) in the same order and you'll get 15% off your total. 3 items gets you a 20% discount, and 4 or more items gets you a massive 25% discount. These do not have to be the same banner or poster, or even use the same names - just keep adding to your basket and the discount will be deducted at our checkout stage.
Cancellations and returns
In accordance with the Distance Selling Regulations regarding cancellation rights (June 13, 2014) you cannot cancel or return your order if the supply of good(s) are made to your own specification, such as photo gifts, named and personalised products, once production of the product has already commenced.
Use of your photographs
We only use your photographs to create your banner or poster. Shortly after printing, the files you supplied and the file used to create your banner or poster are deleted from our servers. Furthermore, we will never post your images or banner on any social media site without your express permission. Please see our social media policy for more details.
The images shown and used on our templates are stock images which have been sourced from public domain websites such as Pixabay and Pexels.