Frequently Asked Questions
Why can't I see a preview of the banner on the website?
Our system is based on our designers making the best of the banner with the information and photographs supplied, sometimes making names bigger or smaller adjusting colours to suit the photographs, taking out red eye, improving colours on badly faded photos, cropping areas out of the photographs, many of our banners use more than one picture which cannot be done online. In fact many customers tell us that they are happier with us doing the work for them rather than struggling with an online system which usually ends up with frustration on the part of the user and a badly laid out banner because of the limitations of this system. Click here for more information.
What is the delivery time for Banners?
We are based in the UK so delivery within Great Britain is 2-4 days on average. Banners are usually printed either on the working day they are ordered or the following working day. They are despatched by First Class post in the UK. There is the option to pay for Royal Mail Special Delivery which is guaranteed next day after day of posting. Banners sent to Republic of Ireland and most of Europe are sent Airmail and usually arrive within 5-7 working days of ordering. Banners sent to USA, Canada, Australia and New Zealand usually arrive within 10 days.
Can I change the colours and words on the Banners?
All banners can be printed in any colour combination you want and with any wording. Just specify when ordering the colour of the background and the colour of the text. Please be as specific as possible, colours such as blue can vary from a baby blue to a purple. We can change any of the words on the banner, for instance, Congratulations on your Wedding can become Happy Birthday.
What is the difference between Indoor and Outdoor Banners?
Indoor party banners are made from lightweight, recyclable, water resistant, polypropylene which makes them easy to put up indoors using either poster pads or blutac. Outdoor party banners are made from a heavyweight vinyl which is more suitable for hanging in outside windy conditions. We also print long term banners for business use but on a much heavier vinyl which is hemmed and eyeletted.
Smallest banner is 3ft x 1ft (90cm x 30cm) which is suitable for a small room. Our most popular size is 5ft x 2ft (150cm x 55cm) suitable for most rooms, restaurants, small halls etc. Next is 7ft x 2ft 6in (210cm x 75cm) and largest size is 10ft x 3ft (300cm x 85cm) all sizes are approximate.
How do I send the photographs?
You can use the upload facility on the order, just click on browse and search on your computer for the photograph it will then upload to our server. The maximum file size for the upload is 5mb. You can email the photo to use sales@personalisedbanners.co.uk or if you have an actual photograph you can post it to us: HTD Graphics Ltd, Unit 40 Claydon Business Park, Ipswich IP6 0NL, the photograph will be returned with the banner. Photos are only used to create your banner, the banner file and photos are destroyed 2 months after use.
How do I hang the banners?
There are 3 options to choose for hanging the banners.
For indoor banners we recommend using poster pads, blutac or pins or you can select the eyelet option for tying with string. Eyelets are not recommended for 3ft banners.
For outdoor banners we recommend using eyelets through which you can put string or cable ties to attach to a fence or a wall etc. We do not recommend using eyelets on 3ft banners, use pins instead, but if requested there will be 4 eyelets one at each corner. The 5ft banner has an eyelet in each corner and one in the middle of the long edge. 7ft banners have 5 eyelets on the long edge and 10ft banners have 6 eyelets on the longest edge.
Eyelets are 24mm across with a hole diameter of 11mm, they are a brass colour.
Do you supply a proof of the banner before printing?
Not normally but we are happy to do so if you ask in the additional information box. The proof will be sent as a jpg file. It is important that you check your Junk mail folders because our emails with attachments can end up in there.
What do I do when photo upload fails and shopping cart is empty?
This is caused by a photograph being too large for the photo upload system. In this case complete the order without uploading the photos, email the photos separately, 2 at a time as attachments to sales@personalisedbanners.co.uk and add a message in the Additional Information box telling us you have emailed photos separately.
What do I do if I do not get a confirmation of order email?
First check your Junk mail or spam folder, the confirmation emails can sometimes be seen as spam. If there is no email from us check your credit card or bank statement to see if there was a problem at the bank. If there was a problem with the card we will not receive any of the order.What do I do if I have not received my order?
We aim to despatch banners within 2 working days, so UK delivery is usually within 5 working days. If you have not received your banner then contact us and we will try to get a replacement to you in time for your event. Please check that we have sent Confirmation of Order and Despatch emails before contacting us.
Do I get a quantity discount?
Order 2 items and get 15%, 3 items 20% and 4 items 30% discount. These do not have to be the same design of banner or poster or even the same names, just keep adding to your shopping cart and the discount will be deducted at the checkout page.
Paypal Orders Delivery Address
You can telephone us between 9.15am and 4.30pm Monday to Friday on 01473 832851 or email sales@personalisedbanners.co.uk
