Why can't I see a preview of the banner on the website?
Our system is based on our designers making the best of the banner with the information and photographs supplied, sometimes making names bigger or smaller adjusting colours to suit the photographs, taking out red eye if possible, improving colours on badly faded photos, cropping areas out of the photographs, many of our banners use more than one picture which cannot be done online. In fact many customers tell us that they are happier with us doing the work for them rather than struggling with an online system which usually ends up with frustration on the part of the user and a badly laid out banner because of the limitations of this system.
What is the delivery time for Banners?
We are based in the UK and despatch all orders as soon as possible. Despatch is usually within a couple of days (Monday to Friday) but can be later if we have a large number of orders. We recommend you add the date of your event on your order. If you ask for a proof we wait until you have approved before sending so this can delay sending. They are despatched by First Class post in the UK and 90% will usually arrive 2-3 days after posting. There is the option to pay for Royal Mail Special Delivery which is guaranteed next day after day of posting by 1pm.
Orders sent to Republic of Ireland are sent Airmail and usually arrive within 5-7 working days of ordering. Alternatively a Tracked and Signed Service is available arriving within 3-5 working days.
We no longer send orders outside of the UK or Ireland.
Can the colours and words on the Banners be changed?
All banners can be printed in any colour combination you want and with any wording. Just specify when ordering the colour of the background and the colour of the text. Please be as specific as possible, colours such as blue can vary from a baby blue to a purple. We can change any of the words on the banner, for instance, Congratulations on your Wedding can become Happy Birthday.
What is the difference between Indoor and Outdoor Banners?
Indoor party banners are made from lightweight, recyclable, water resistant, polypropylene (synthetic paper) which makes them easy to put up indoors using either poster pads or blutac. Outdoor party banners are made from a heavyweight vinyl which is more suitable for hanging in outside windy conditions.
What sizes are the banners?
Smallest banner is 3ft x 1ft (90cm x 30cm) which is suitable for a small room. Our most popular size is 5ft x 2ft (150cm x 55cm) suitable for most rooms, restaurants, small halls etc. Next is 7ft x 2ft 6in (210cm x 75cm) and largest size is 10ft x 3ft (300cm x 85cm) all sizes are approximate.
How do I send the photographs?
You can use the upload facility on the order, just click on browse and search on your computer for the photograph it will then upload to our server. The maximum file size for each file uploaded is 10mb. You can email the photo to us at email@example.com or if you have printed photographs you can post to us: HTD Graphics Ltd, Unit 40 Claydon Business Park, Ipswich IP6 0NL, the photographs will be returned with the banner. Photos are only used to create your banner, the banner file and photos are destroyed 2 months after use.
What is the print quality of the photographs?
The quality of the final print depends on how good your original image is. High resolution photographs taken in a good light on a digital camera are the best. Pictures taken on iPhones are usually very good. Photos that come from Facebook pages or have been taken in poor light on a mobile phone without flash will not print well. However, banners are designed to be viewed from a distance and most photos will be OK. If the picture is so bad that it will not look good even when viewed from a distance we will let you know before printing.
How do I hang the banners?
There are 3 options to choose for hanging the banners.
For indoor banners we recommend using poster pads, blutac or pins or you can select the eyelet option for tying with string. Eyelets are not recommended for 3ft banners.
For outdoor banners we recommend using eyelets through which you can put string or cable ties to attach to a fence or a wall etc. We do not recommend using eyelets on 3ft banners, use pins instead, but if requested there will be 4 eyelets one at each corner.
Eyelets are 24mm across with a hole diameter of 11mm, they are a brass colour.
Do you supply a proof of the banner before printing?
Not normally but we are happy to do so if you ask in the additional information box. The proof will be sent as a jpg file. It is important that you check your Junk mail folders because our emails with attachments can end up in there.
What do I do when photo upload fails and shopping cart is empty?
This is caused by a photograph being too large for the photo upload system. In this case complete the order without uploading the photos, email the photos separately, 2 at a time as attachments to firstname.lastname@example.org and add a message in the Additional Information box telling us you have emailed photos separately.
What do I do if I do not get a confirmation of order email?
First check your Junk mail or spam folder, the confirmation emails can sometimes be seen as spam. If there is no email from us check your credit card or bank statement to see if there was a problem at the bank. If there was a problem with the card we will not receive any of the order.
What do I do if I have not received my order?
We aim to despatch banners within 2 working days, so UK delivery is usually within 5 working days. If you have not received your banner then contact us and we will try to get a replacement to you in time for your event. Please check that we have sent Confirmation of Order and Despatch emails before contacting us.
Do I get a quantity discount?
Order 2 items and get 15%, 3 items 20% and 4 items 30% discount. These do not have to be the same design of banner or poster or even the same names, just keep adding to your shopping cart and the discount will be deducted at the checkout page.
Cancellations and Returns
In accordance with the Distance Selling Regulations regarding cancellation rights (June 13, 2014) you cannot cancel or return your order if the supply of good(s) are made to your own specification, such as photo gifts, named and personalised products, once production of the product has already commenced.
Use of your Photographs
We only use your photographs to create the banner or poster, shortly after printing the files you supplied and the file used to create the banner are deleted from our servers. We will never post your images or banner on any social media site, see our Social Media Policy. The images shown on the template banners have been sourced from Public Domain websites such as Pixabay or publicdomainpictures.com
How can I contact Bannerama?